Breaking Down the Freight Claims Process with FreightClaims.com | Episode 49
Freight claims are a necessary part of the shipping industry, but navigating the process can be frustrating and time-consuming. Understanding how to manage claims effectively is crucial for minimizing losses and improving operational efficiency.
In episode 49 of Banyan Technology’s Tire Tracks® podcast, Michael Schember, founder of FreightClaims.com, discusses the complexities of freight claims, best practices for successful resolution and how technology is revolutionizing claims management.
“We’ve reduced claim processing time from an industry average of seven to eight hours down to just two hours,” said Schember. “Automation is key to keeping claims on track, ensuring follow-ups happen on time, and eliminating manual inefficiencies that delay resolution.”
Schember also shares insights into common claim mistakes, the importance of proper documentation, and how Shippers and 3PLs can improve their claims processes to work more effectively with carriers.
Freight Claims Episode Key Points
- Introducing FreightClaims.com Founder Michael Schember
- Michael’s journey in the freight industry.
- What FreightClaims.com does.
- How the need for freight claims management has increased and why.
- The nuances between Shippers and Brokers when it comes to freight management.
- A breakdown of the services FreightClaims.com offers.
- The average time it takes for claims to be processed.
- How FreightClaims.com is using AI.
“I anticipate that we’ll see an uptick in freight claims as the economy starts picking back up again.” — Michael Schember [0:20:56]
“Ultimately, at the end of the day, whether you’re a Shipper or a Broker, there is an end-user of that product.” — Michael Schember [0:30:15]
“Freight claims is an extension of customer service.” — Michael Schember [0:30:36]
Learn how FreightClaims.com is transforming freight claims management in the logistics industry. Click above to view Tire Tracks episode 49.
Subscribe to Tire Tracks on your preferred podcast app to receive notifications of new episodes released twice each month.