Managing freight costs is one of the most complex and critical challenges for today’s logistics teams. With inflation and rising customer expectations, Shippers are under pressure to maintain predictable transportation budgets. While most focus on base rates and fuel surcharges, a significant portion of spend often hides in plain sight within accessorial charges.
Accessorials are additional service fees on shipments that require extra handling or fall outside standard Carrier procedures. These include items like liftgate requirements, inside delivery, residential drop-offs and delivery to Limited Access locations. When these fees are not identified upfront, they lead to unexpected charges, strained Carrier relationships and costly billing disputes. When these fees are not identified upfront, they lead to unexpected charges, strained Carrier relationships and costly billing disputes that can delay invoicing, disrupt customer expectations and damage trust when charges are added after the shipment is complete.
Shippers looking to gain more control over freight spend and improve overall shipping performance must prioritize the often-overlooked practice of accessorial verification.