The COVID-19 pandemic wreaked a tremendous amount of havoc in 2020, and the shipping industry was not immune to its drastic impact. As people were forced to stay indoors, a major shift to e-commerce and online shopping created a prolonged peak shipping season, which caused carriers to be overwhelmed. It is interesting to note that experts expect many of the social and economic behaviors that Americans have adopted because of the pandemic to remain once life returns to “normal,” meaning that the e-commerce sector will continue growing and shippers will need to figure out how to mitigate carrier capacity issues.
