Don’t Let Capacity Issues Lead to ‘Bad Blood’ with Customers

Last week, thousands of Taylor Swift fans were booted from online queues while trying to purchase pre-sale concert tickets from Ticketmaster when the site crashed due to overwhelming capacity issues. Making matters worse, the national ticket seller opted to cancel plans to open ticket sales to the public later in the week.

Prepare for Plan B with Tools that Enhance Visibility

Freight visibility is more than knowing where a package is in its journey to its final destination. Freight visibility is most valuable when you use it to make better business decisions and predict and prepare for possible disruptions. Leveraging historical shipping data that can be analyzed to drive and support those decisions is critical when justifying changes to operational processes and responding to supply and demand.

Leveraging Technology to Help Manage the Impact of Major Storms on the Supply Chain

Experts are predicting severe disruptions to supply chains from flooding, power outages and high-wind damage in the aftermath of Hurricane Ian that could significantly impact over-the-road (OTR) freight. They estimate it will take at least nine weeks for shipping to recover based on the amount of damage to both buildings and inventory sustained by Shippers in the affected area.

5 Predictions For This Year’s Peak Season Shipping Crunch

As peak shipping season 2022 gets well under way, a recent survey conducted by Supply Chain Dive has identified five predictions that Shippers and 3PLs need to understand before implementing solutions to manage the heightened over-the-road (OTR) shipping season. In this blog, we analyze those insights below and offer solutions and best practices for managing any shipping environment.

Great Customer Service is a Game Changer in Today’s Shipping Environment

Expectations for fast, flexible, and reliable shipments are higher than ever and will continue to grow over the next few years. To satisfy growing demand and help streamline the movement of freight, Shippers and 3PLs have turned to technology to provide better visibility and management of their over-the-road (OTR) shipments.

Three Ways to Reap the Benefits of Business Intelligence in Shipping

In shipping, visibility and access to data are critical for monitoring shipments and evaluating your shipping operations. The data captured by those companies utilizing a digital solution when they rate and schedule their freight gives them a heightened view into their shipping so they can analyze processes, shipping costs and overall freight management.

5 Reasons Why Carrier Connectivity is Key in OTR Shipping

In the current shipping environment, Shippers and 3PLs need access to real-time, over-the-road (OTR) carrier connectivity to respond quickly to rapidly changing market conditions. According to FreightWaves, “Shipper networks have been put to the test over the past two years and data has allowed for shippers to build resilient supply chains despite the curveballs they have been thrown.”

Enhancing Efficiency in First/Final Mile

Expectations for added efficiencies in First/Final Mile shipping are increasing for B2B customers. According to a report from the Capgemini Research Institute, 55% of the companies that were surveyed said they would switch to a competing brand if it offered more efficient delivery services. However, successfully fulfilling the demand for faster shipping in First/Final Mile is complicated and requires an automated solution.

Increasing Profitability in Parcel Shipping

Shippers and 3PLs are learning to embrace the changes in the supply chain by relying on technology solutions that keep them agile and positioned for success. To mitigate issues with carrier capacity and protect profits while managing costs, they are seeking providers that have solutions for all over-the-road (OTR) shipping modes, including Parcel.