Tag: shipping

Preparing the Supply Chain in 2025: 7 Key Strategies for Shipping

Posted on | by Banyan Technology
Preparing the Supply Chain in 2025: 7 Key Strategies for Shipping

The supply chain landscape is undergoing significant transformation, and as we approach 2025, Shippers must adapt to emerging trends, technological advancements and operational challenges. Findings from the Mastio & Company LTL Carrier Customer Value & Loyalty Study 2024 highlight how key areas such as automation, visibility and customer service impact Shippers' efficiency and satisfaction levels in the LTL freight market. To remain competitive, Shippers must focus on improving processes, leveraging technology and prioritizing investments that enable smarter decision-making.

How to Adjust to Significant Changes in Parcel Shipping

Posted on | by Banyan Technology
A parcel shipping van driving through a city for final mile delivery

Industry experts are saying that although space has freed up within the Big 3’s (FedEx, UPS and USPS) networks, shippers continue to diversify their parcel carrier mix. Increased capacity and more robust services from regional carriers are driving this trend.

According to Supply Chain Dive, FedEx and UPS enacted rate increases for 2023, and because alternatives in the parcel delivery sector have grown, there’s plenty of cost-effective capacity for Shippers and 3PLs to utilize.

The Reality of Customer Loyalty and Communication in Shipping

Posted on | by Banyan Technology
A warehouse team communicating about over-the-road shipping operations

For Chris Jolly, consistent communication with shippers and carriers goes hand-in-hand with customer loyalty for brokers in the shipping industry. “You'll never get punished for doing the right thing,” he said.

In Episode 7 of Banyan’s Tire Tracks™ podcast, Jolly, broker and podcast host also known as The Freight Coach, discusses his blue-collar beginnings, being real about shipping in his podcast, and customer loyalty and communication.

Accelerating the Adoption of Technology as the Tool of Today’s Freight Standard

Posted on | by Banyan Technology
Overhead view of a busy highway filled with OTR freight

Historically, some over-the-road (OTR) shipping modes have been slow to adopt API connectivity as a way Shippers and 3PLs can book freight. However, the events of the past few years have forced many businesses to embrace technology and, in some cases, even accelerate the adoption of technology in the OTR shipping space.

Don’t Let Capacity Issues Lead to ‘Bad Blood’ with Customers

Posted on | by Banyan Technology
A line of OTR freight trucks ready with shipping containers

Last week, thousands of Taylor Swift fans were booted from online queues while trying to purchase pre-sale concert tickets from Ticketmaster when the site crashed due to overwhelming capacity issues. Making matters worse, the national ticket seller opted to cancel plans to open ticket sales to the public later in the week.