Banyan Receives Business Intelligence Group
Excellence in Customer Service Award
CLEVELAND, OH (July 30, 2025) – Banyan Technology, the leading provider of intelligent over-the-road (OTR) shipping software, has once again been named a winner of the Excellence in Customer Service Award by the Business Intelligence Group. This repeat recognition highlights Banyan’s ongoing commitment to putting clients first by delivering innovation, dependable support and measurable results.
“We’ve built our business on listening to our clients and delivering what they truly need,” said Brian Smith, CEO of Banyan Technology. “From 24/7 domestic support to personalized account management, every innovation we launch is shaped by their input and focused on helping them succeed.”
Over the past year, the company introduced several system enhancements, including AI-powered rate optimization tools, predictive analytics, expanded supply chain security capabilities and an overhaul of its user interface and user experience. These specific developments were in response to the changing dynamics of the market and a shift in the industry to leverage AI to develop new opportunities and overcome growing, preventable concerns.
“Our client-first model, paired with strategic innovations and partnerships, supported by a steadfast commitment to customer service, helps us stay ahead of industry shifts and gives our customers a competitive edge,” added Teresa Waldron, Director of Client Experience at Banyan Technology.
The Excellence in Customer Service Awards recognize companies that set a new standard for customer care through innovation, agility and a deep understanding of client needs. As supply chains become more complex and customer expectations rise, Banyan continues to prove that freight solutions are built on more than just technology. They are built on trust.
“Customer service is often the difference between a brand that’s remembered and one that’s forgotten,” said Russ Fordyce, CEO of the Business Intelligence Group. “Organizations like Banyan Technology are redefining what service excellence looks like and setting a new benchmark for the industry.”
About Banyan Technology
Banyan Technology is the leading provider of intelligent over-the-road (OTR) shipping software, delivering end-to-end freight management solutions. Our patented LIVE Connect® platform serves as our clients’ primary transportation management system (TMS) or API-driven data connectivity that supports their existing systems. Our solution provides a comprehensive suite of AI and BI tools that help automate manual shipping processes and identify cost-saving opportunities through multi-mode rate comparison. Banyan has been recognized as a Top 100 Freight Tech provider by FreightWaves, an Inbound Logistics’ Top 100 Technology Provider, a consistent High Performer on the G2 TMS grid and a Top Workplace by the Cleveland Plain Dealer. To learn more, visit www.banyantechnology.com or connect with us on LinkedIn, Facebook, and X.
About Business Intelligence Group
The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers. www.bintelligence.com.