AI Agents Designed to Improve Visibility
Across Key Operational Milestones
CLEVELAND, OH (April 15, 2026) – Banyan Technology the industry’s most connected over-the-road (OTR) freight management platform, has released new AI Agents and enhanced AI tools that enable 3PLs and Shippers to reduce the manual burdens of tracking, exception management and documentation follow-up. Built into Banyan’s LIVE Connect® platform, these powerful capabilities bring ‘always-on’ operational functionality and flexible business analytics directly into the workflows logistics teams use every day.
“Freight execution breaks down when critical updates live outside the systems teams rely on to make decisions,” said Brian Smith, CEO of Banyan Technology. “Our advanced AI capabilities are designed to bring greater speed, consistency and intelligence to everyday operations while reducing costs.”
Banyan’s embedded AI capabilities help close the gap on manual workflows by identifying operational issues earlier, triggering action automatically and updating the LIVE Connect system with critical shipment and document status information.
The AI Agents are designed to reduce manual carrier calls, capture verified updates and improve visibility across key operational milestones with crucial tactical execution points such as:
- Tracking Updates Agent: Contacts the driver or carrier for current location and delivery status, then records those updates automatically in LIVE Connect.
- Missed Pickup/Delivery Agent: Automatically identifies shipments that have missed estimated pickup or delivery timelines and initiates outreach to obtain updated timing and status.
- Missing Documents Agent: Contacts carriers to request missing PODs or BOLs, captures how documents will be sent and records the update for the team.
“By automatically identifying issues, engaging carriers for verified updates and embedding those updates directly into LIVE Connect, we’re giving 3PLs and Shippers a faster, more scalable way to manage exceptions and keep freight moving,” said Smith.
With these new and enhanced capabilities, Banyan continues to expand LIVE Connect beyond connectivity and execution into a sophisticated, more intelligent operational environment — one that helps teams respond faster, reduce administrative strain and improve the quality of shipment data across the freight ecosystem.
For more information about Banyan Technology, visit www.banyantechnology.com.
About Banyan Technology
Banyan Technology is the leading provider of intelligent over-the-road (OTR) shipping software, delivering end-to-end freight management solutions. Our patented LIVE Connect® platform serves as our clients’ primary transportation management system (TMS) or API-driven data connectivity that supports their existing systems. Our solution provides a comprehensive suite of AI and BI tools that help automate manual shipping processes and identify cost-saving opportunities through multi-mode rate comparison. Banyan has been recognized as a Top 100 Freight Tech provider by FreightWaves, an Inbound Logistics’ Top 100 Technology Provider, a consistent High Performer on the G2 TMS grid and a Top Workplace by the Cleveland Plain Dealer. To learn more, visit www.banyantechnology.com or connect with us on LinkedIn, Facebook, and X.